Review Reporting Guidelines

First: read what the ACCC has to say about online reviews.

Then please read this...

Valid reasons for reporting a review:

• The review contains someone's personal details.
• It is nasty, offensive or targets an individual.
• It has been published on the wrong solar installation company.
• The reviewer was not a customer of the reviewed solar company (but please check this against your customer database as we reserve the right to report any company to the ACCC who tries to get a review removed with false information). 
• If you suspect there is a repeat pattern of 'marketing speak' style super positive reviews.
• The reviewer is an employee or has another commercial interest in the business being reviewed.

These are not valid reasons for reporting a review:

• The reviewer did not buy anything from the solar company but did pay a deposit and then pulled out.
• "I don't agree with the reviewer's opinion of my company". It's a review - which the dictionary defines as "a critical appraisal". Reviewers are allowed to post their honest opinion of a company based on their experience.  If you represent the reviewed company, you do have the right of reply by simply clicking the flag and selecting that option. Leave a response that addresses the criticisms, and point out where you disagree or think the reviewer is being unfair. 
• "I haven't given SolarQuotes®  permission to use my trademarked company name". We don't need permission for the purpose of publishing reviews.
• Business owners that want to control what people say about their solar company on the internet. 
• If you are a consumer and a solar company is pressuring you to remove a review - then contact us and we'll help you report them to the ACCC. The fines for them can be huge.